Each phone call, email, or conversation with your staff influences the patient experience and boosts retention.
Personalizing your chiropractic services goes beyond treatment; it is about every interaction!
Each phone call, email, or conversation with your staff influences the patient experience and boosts retention.
Here’s how to personalize:
Remember patient names and past conversations.
Tailor treatment plans and set personal goals.
Ask for preferred communication methods.
Segment patients for relevant marketing.
Send birthday and holiday greetings.
Recommend services based on their goals.
Personalization builds stronger relationships and keeps patients coming back.
And, it is important to stay on top of the specific insurance rules by scheduling workshops or courses with H.J. Ross Company to update your team on billing rules and payer requirements.
There is a reason chiropractors have trusted H.J. Ross Company with their business for over 40 years.
