A trained receptionist understands the unique needs of chiropractic patients, who may be in pain or anxious about their condition.
How can small gestures create a big Impact in your chiropractic patient phone communication?
The first “hello” sets the tone for the patient-practice relationship.
A trained receptionist understands the unique needs of chiropractic patients, who may be in pain or anxious about their condition.
Proper receptionist phone etiquette includes:
Prompt, Warm Greetings: Aim to answer within three rings, greeting each caller with a friendly tone:
Active, Empathetic Listening: Allow patients to share their concerns in full, then affirm their feelings.
Patient-Centered Language:
: Use “you” statements to keep the focus on their needs.
Empathy Statements:
“I understand how uncomfortable that must feel. Let’s get you scheduled right away.”
And it is important to stay on top of the specific insurance rules by scheduling workshops or courses with H.J. Ross Company to update your team on billing rules and payer requirements.
There is a reason chiropractors have trusted H.J. Ross Company with their business for over 40 years.
