There are different scenarios where it may be appropriate to waive a patient’s insurance responsibility, including…
Is your chiropractic office waiving patients copays and/or deductibles?
Waiving your patient’s insurance responsibility is considered a violation of the contract between your chiropractic office and private insurance company plans.
There are different scenarios where it may be appropriate to waive a patient’s insurance responsibility, including for a patient who is suffering a financial crisis or emergency.
If your chiropractic office has a good reason for waiving a patient’s copay, coinsurance, or deductible, records of all conversations with the patient should be kept.
For evidence, always keep track of all payments and make note of any payment waived to show the patient’s insurance responsibility is not routinely waived.
Remember, H. J. Ross Company is the expert with over 40 years of experience in dealing with a wide range of chiropractic billing issues.
If you are experiencing insurance claim denial, staff spending too much time trying to get claims paid, and patients asking why their claims have not been paid then H. J. Ross Company is your solution.