Is your front desk team converting prospective patients into scheduled appointments?
Every new-patient phone call is an opportunity to grow your chiropractic practice.
Follow these simple tips to improve new-patient conversions:
1. Answer the phone by the second ring.
2. Greet callers warmly and clearly state your practice name.
3. Avoid placing callers on hold.
4. Collect the caller’s name, phone number, and how they learned about your practice.
5. Listen carefully, show genuine interest, and explain how chiropractic may help address their concerns.
6. Once questions have been answered, confidently ask for the appointment and schedule their visit.
And, it is also important to stay on top of the specific insurance rules by scheduling workshops or courses with H.J. Ross Company to update your team on billing rules and payer requirements.
There is a reason chiropractors have trusted H.J. Ross Company with their business for over 40 years.
