Can routinely waiving copays and deductibles put your chiropractic practice at risk?
Many insurance plans require patients to pay a portion of their healthcare costs through copays, coinsurance, or deductibles.
Waiving these patient responsibilities may violate the terms of a provider’s contract with an insurance company.
There may be some legitimate situations where a waiver is appropriate, such as when a patient is experiencing financial hardship or an unexpected emergency.
When a chiropractic office chooses to waive a patient’s copay, coinsurance, or deductible, it is important to document the reason for the decision.
Keep records of all discussions with the patient and maintain accurate payment records to demonstrate that waivers are granted only in special circumstances and not as a routine business practice.
And, it is also important to stay on top of the specific insurance rules by scheduling workshops or courses with H.J. Ross Company to update your team on billing rules and payer requirements.
There is a reason chiropractors have trusted H.J. Ross Company with their business for over 40 years.
