Mindset for Radiology Performance

1. Mindset for success in radiology
2. Radiology errors
3. Strategies to reduce error

Session 1 – The DISRUPTIVE Method & Foundations for PI Negotiations (Part 1 of 4)

1. Who your most dangerous negotiation is with
2. Payment downers in PI
3. So why PI?
4. •The 4Ds of insurers and law firms
5. Going through attorney “fouls” you need to spot so you can stop
6. The 4 stages of all negotiations
7. The importance of understanding law firm negotiation types: analysis, accommodators and assertives
8. The 5 steps to win in law firm negotiations
9. Introducing Negotiations Aikido: because getting paid in PI is a contact sport
10. Introducing the DISRUPTIVE Method: how you apply the Aikido skills you will develop here

Chronic Low Back Pain Rehabilitation

Title: The Right Way to Raise Fees

Session 3 –The DISRUPTIVE Method & Foundations for PI Negotiations (Part 3 of 4)

  This session continues with building your foundational knowledge for negotiations success with the “language” of the ocean of personal injury and medi-legal. Knowing your opponent on the other side of the business poker table is key, and how they approach personal injury affects your negotiations. The more you talk the talk, the better you can walk the negotiations walk.

1. You don’t know what you don’t know
2. Trial attorneys vs. litigators—it matters•
3. The players in PI•Unique language, stages, types, and complexities in PI
4. Your state negligence law matters
5. PI metrics that matter and may surprise you
6. Lien rights, and not just yours•Constant evaluation & re-evaluation that is often missed by providers
7. Knowing your state lien laws so you aren’t fooled

The AI Practice: What AI Can—and Cannot—Do for Your Chiropractic Office

1. What doctors are actually using AI for today
2. Where AI can save time versus where it simply creates more work
3. AI as an assistant—not a replacement for the doctor or staff
4. What happens when patients are already using AI to research their symptoms

Name: Heather Revens Bio: Heather Revens is Founder and Chief AI Officer of Aligned Practice Studio and a contributing author for The American Chiropractor and Physicians Practice media groups. She brings thirty years of turning advancing technology into growth for clients, twenty of those in healthcare revenue cycle and operational leadership, fifteen of them inside the chiropractic industry.

Session 4 –The DISRUPTIVE Method & Foundations for PI Negotiations (Part 4 of 4)

This session finishes up the foundational lessons with more on speaking the language of the personal injury and medico-legal negotiation waters.

1. Patient fouls and why understanding them matters
2. Negotiation Step 4: get TNT (Tips & Tools).
3. Using the “right” lien is a payment difference maker
4. Negotiation Step 5: trained, coached, & supported staff
5. It’s YOUR decision as you have more control than you realize.

The Changing Chiropractic Patient: Why Patients Are Shopping Differently

1. Patients have more information than ever – They have researched their condition
2. Patients may know more about a diagnosis—but not necessarily understand it correctly
3. How the chiropractor establishes credibility when the patient already has a "diagnosis"
4. Patients Are Less Willing to Commit Without Understanding the "Why"

Session 5 – Situational Scenarios: Hiding Settlement & Proceed Disbursement Details

This session is the first situational scenario that all providers will encounter without fail: law firms hiding settlements and intended proceed disbursement details. When a case settles and you are being asked to reduce your bill, don’t you want to make a good business decision? For that, you need transparency from the law firm. But when asking for more details, how often do you get “it’s confidential” or “we aren’t required”? The law firms are misleading you!

1. How transparency leads to good business decisions•
2. Why law firms seek to give as little information as possible
3. How law firms give details to their clients and state bar trust accounting rules•Using the “right” lien with enhanced contractual language as leverage to get around confidentiality assertions
4. Applying State Bar accounting rules as leverage over lawyers
5. Applying common sense as leverage over lawyers
6. Leveraging facts & law together

Session 6 – Situational Scenarios: MedPay & PIP Misuse & Abuse

1. What is MedPay and PIP?
2. Why are they each so important?
3. How do they differ?
4. What are medical providers doing wrong in this area?
5. What everyone can and should do (or at least ask) and ask who?
6. How do I spot and what do I do to stop misuse and abuse?
7. What can I do to with the insurer directly?
8. What can I do with the attorneys holding it until the case ends?
9. What can I do when attorney’s take attorney’s fees from it?