H.J. Ross Company

FAQ's

Testimonials

The H.J. Ross Company has been getting doctors paid for over 30 years. With all the continuing insurance changes, many doctors offices have struggled with billing and collections. The H.J. Ross Company has put together a unique program that allows doctors offices to focus on patients without having to worry about billing. The H.J. Ross Company has put together a comprehensive program that makes our approach very different than other services. We are more than a billing company.

Our Employees

All of the H.J. Ross Company billing representatives have a solid billing background prior to joining us. We then require each representative to go through our comprehensive training program to learn all of the H.J. Ross Company teachings and protocols.

Our System

The H.J. Ross Company has put together a system that allows us to take a consultative approach with all of our offices. Our consultants review ALL claims prior to submission. This allows us to make sure all claims are clean prior to be submitted. During this review, we are looking at diagnosis, codes, dates of injury, modifiers, and many other common areas for mistakes. This process allows doctors to get paid the first time the claim is sent. We will also submit every claim that can go electronically, electronically. This speeds up the payment from 45 to 60 days to 10-14 days. The H.J. Ross Company believes that other than sending out claims incorrectly, the next largest challenge in a doctor’s office is the claim follow up process. Many offices just do not have the time and/or the knowledge to follow up with insurance companies. Our billers are given all the tools to fight the insurance companies when denials are made on claims that should be paid.

Benefits of Outsourcing

Here are the benefits of outsourcing to our billing service. If you would like additional information please call toll-free 800-562-3335.

Faster payment turn around which increases your cash flow (45-60 days down to 10-14 days on all electronic claims)
You can leverage additional staffing hours and funds to provide more efficient patient care and expand and diversify services and revenue streams
Free up valuable staff time to focus on the patient’s rather than sitting on the phone with the insurance companies.
Requires no staff training or retraining.
Eliminate postage and reduce paper expenses.
Personalized and comprehensive support for your staff.
All billing inquiries are handled in our office, which frees up your telephone lines.
We stay current with billing & procedure guidelines.
Eliminate costly software & hardware support fees.
We serve as an experienced advisor regarding all billing concerns and act as a liaison to the insurance companies on your behalf.

Did you know?

The American Medical Association estimates each paper claim costs providers $7 to $12 in direct expenses.
Healthcare providers spend $7 billion annually just submitting claims to insurance carriers.

FAQ's

Q: How does the H.J. Ross Company get paid?
A: The H.J. Ross Company is paid on a percentage of the collections. We do not get paid until the doctor gets paid.

Q: Will our office be given an individual billing representative that will work with us?
A: Each office will be given a billing representative that will work with your office. We do have a system in place that allows for back up from other billers when your biller is out of the office.

Q: Does the H.J. Ross Company out source the billing?
A: The H.J. Ross Company employs all of its billing representatives. All of our employees work out of our corporate office. This allows us to train/supervise all of our billers and ensures that they are following the H.J. Ross Company Billing Protocols.

Q: Can the H.J. Ross Company help my office with our Work Comp Billing?
A: Yes, the H.J. Ross Company can help your office with workers compensation, and has many useful tools that can help doctor’s offices work more efficiently in the W/C system.

Q: Can you help us with our back billing?
A: Yes, we will begin with making sure you are staying current with you current billing and we will work our way backwards with your back billing.

Q: How quickly can we get started with the H.J. Ross Company Billing?
A: We have a system that allows us to take on a doctor immediately. We are able to begin billing for a doctor’s office as quickly as the office gets us the necessary information.

Q: What will we need to do to get started?
A: Please CLICK HERE for a list of things that we will need from a doctors office to get started.

Q: What type of contract is required to get started?
A: We do not require a contract; we do have a service agreement that lays out what is required from the doctor and the H.J. Ross Company. CLICK HERE FOR A SAMPLE COPY OF OUR SERVICE AGREEMENT

Q: Are there any set up fees?
A: We do not require any set up fees.

Q: How will my office get our information to you?
A: We have the ability to accept information via fax, email or mail. Most offices prefer to fax information on a daily basis.

Q: How should my office communicate what services have been rendered?
A: Some offices have a manual system, they use a master charge slip and circle the procedures that have provided on that date of service. Some offices use the reports from their software program to get us the information we need.

Q: Can we bill Medicare on our own?
A: One of the few requirements that the H.J. Ross Company has, is that we handle all of your offices insurance billing including W/C, PI, general insurance, HMOs, Medicare etc.

Q: How often do you send out billing?
A: We bill on a daily basis and recommend that offices send us information daily in order to get your claims out on a daily basis.

Q: Will the H.J. Ross Company provide us with templates for the information that we need to submit?
A: Yes, we have created many useful tools for the doctors that sign up for our services.

Testimonials

"I just began using Ross Billing two months ago and I couldn't be happier with the service. The transition was smooth and the staff is on the ball and friendly. I also have peace of mind knowing that their collective knowledge, expertise and experience is second to none. I would highly recommend using them." Dr. Michael Shaub Shaub Family Chiropractic San Pablo, CA
"Just when you think that America has lost the concept of customer service, along comes the H.J. Ross Billing Services. Clearly we must be the only client: well al least that is how we are treated. The responsiveness to our questions are always accurate, prompt, and professional. Obviously partnering with the H.J. Ross Company was the right move. Thanks!" Trudy Ward- Office Manager Dr. Frank Aguilera, Town & Country Chiropractic Bakersfield, CA
"It is with great pleasure that I recommend the HJ Ross Company to you. As we are setting up a new practice, they have been extremely helpful in assisting us to establish a professional billing system that is worry free. We have had many questions regarding insurance policies, billing process and even forms. Every time they have been right there with the answers we need when we need them. As our account manager, Carrie is outstanding. I always know that I will be greeted with a friendly attitude no matter how small or insignificant my concern may be. They are extremely knowledgeable, resourceful and a true pleasure to work with. HJ Ross management has also been very supportive and pro-active when it comes to our needs as we are piloting a new software billing system. HJ Ross Company has earned a great reputation within the industry for insurance training and procedures, and we can also add billing services to that reputation." Lori Coats- Office Manager Thomas Chiropractic Roseville, CA
"I have been in practice for 15 years. In that time I have been through 6 office managers and 5 software companies. I've spent thousands on training and billing seminars and lost much more to employee inefficiencies and realized that many problems were passed one from one staff member to the next. I have been forced to become a billing person. This is not what I ever wanted to do or where my passion lies. Recently, I turned over years of dysfunctional billing data to the H.J. Ross Company. My billing is now up and running with an organization that has their fingers on the pulse of the billing game. I can now be just a Doc again. Thanks H.J. Ross Company." Dr. Brett Smith San Diego, CA
"The H.J. Ross Company has been has been instrumental in creating, organizing, and implementing strategies to get us paid. I'm proud that they are on my side, and am very satisfied with their degree of help thus far." Dr. Tony Ganem Body Pro Santa Ana, CA
"It's been great working with the H.J. Ross Company, I feel that things are getting done, and by you staying on top of everything has helped my office stay on the right track. It's been only a month and we've seen results, we are getting paid faster. Thank-you you're the best." Dr. Maria Manibog San Leandro, CA
“This service has been incredible! We have seen our collections increase because of our bills are going out the correct way and they are getting paid.” Dr. Mittleman Pasadena, CA If you would like to sign up for our billing services or need more information please call us @ 800-562-3335

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